Do You Want To Hire New Payroll Services? Here Are 7 Questions to Ask

When you are setting up a new payroll system for our staff, you should ask the right questions so that you have a good understanding of what you are getting. You don’t want to hire a new service only to find out that it does not meet your needs.

What happens when things change?

Things might change on your end or on the end of the service provider. When things change, you should know how this is going to affect you. For instance, what happens when you want to switch to a new provider? Will they offer new features in future and how will this affect you?

Do You Want To Hire New Payroll Services? Here Are 7 Questions to Ask

How is staff information transmitted?

You should know how staff data is handled. How do you transmit it to the service provider and how safely is it stored. This is sensitive information, so security is of key importance.

How long will it take to implement the new system?

You should know this so that you disorganize your employees. This will help you to be well prepared so that your employees do not miss their paychecks since you assumed the company will be ready to get started immediately, yet it takes time to implement the system. It might even take a couple of weeks before you can change over to the new system.

So, make sure to clarify this and know when you are to hand over for the service provider to take completely over.

Can we meet our dedicated payroll provider?

Knowing who specifically is in charge of your team will at least help you know who to refer to in case of a problem. By meeting the person or the team, you will be able to assess how knowledgeable they are and also see if they are a cultural fit for your organization.

Platform

Ask what platform they use. Companies like qualitas payroll services use the most advanced systems to handle employee pay and other HR solutions. If a company uses software that was developed a long time ago, this can make it difficult for you to customize it and make maximum use of it.

Therefore, companies that use new technologies are to be preferred.

Can they handle complex pay conditions?

One of the most challenging things for most service providers is to handle complicated pay structures. This includes pay from relevant enterprise agreements and awards.

Do they collect time and attendance data?

Attendance and time data are a crucial part of most people’s pay. For this reason, it is important that they are able to integrate this into their system.

What other services do you offer?

Most service providers don’t just offer management of salaries and wages. They are likely to offer a wide range of services, varying from human resource management, to immigration services, employment law, and health and safety of workers.

Hiring all these services from one provider will be much more different than hiring them from different service providers.

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