VoIP phones have become a great communication tool for lots of businesses facilitating call management and improving business communication in general. Empowered with an array of useful call managing features, business VoIP systems are becoming more and more popular among enterprises evolving into a ubiquitous communication infrastructure.

Communication with co-workers, clients and partners is always of key importance for any company’s productivity, and a VoIP phone system has the great potential to improve the way the organization communicates. Here are key VoIP PBX (Private Branch Exchange) features that may be very effective for your business communications.

Voicemail

The availability of voicemail ensures that all the calls are forwarded into the mailbox and attended correspondingly. This helps to better organize and handle the calls which were not attended by you. You may thus be notified of suchlike calls through your voicemail by opening the messages which were left for you by the callers.

Caller ID

The feature of identifying the number of the caller may also be useful. The identification of the caller lets you answer the urgent calls right at the moment, whereas in case of less important calls you have the opportunity to direct them to another number or directly to your voicemail.

Call forwarding

This is perhaps one of the most essential features for business people. Call forwarding option is extremely useful for all those employees who are constantly at meetings, conferences and business trips and needn’t worry about missing important calls. By setting the forwarding feature accordingly, incoming calls may be instantly redirected to the defined number. Depending on the service you choose, call forwarding options may differ, usually allowing you to set up the numbers to redirect the calls to according to priority or else set the number of rings prior to being redirected to another number.

Call conferencing

Call conferencing is a truly productive tool for enterprises. It enables virtual online conferences connecting employees, their co-workers, business associates or clients who are located in different places. The simultaneous participation of more than ten people enables real-time meetings over long distances maximizing productivity and eliminating travel costs.

Auto-attendant

Having an auto-attendant is always a huge plus for any business communication. By replacing the human operator, an auto-attendant makes the incoming call handling process automated, faster and more professional. It helps callers to easily reach the desired department through pressing the corresponding extension number. With an auto-attendant the handling of business calls is always more effective getting callers exactly to where they need.

About the author:

I am Isabelle Brock, I work in the sphere of Telecommunication. I show great interest especially in VoIP technologies and I enjoy writing about the latest developments, news and innovations of this field. I am eager to share my knowledge with my readers. Stay up to date about everything going on in the world of technology and telecommunication by visiting my blog at: http://voip-blog.weebly.com. Follow me on Facebook, G+ and twitter.