3 Essential Tools for Customer and Technical Support
Note: This article was published in 2018. Software versions, prices, settings, apps and services mentioned may have changed or been discontinued since then — please check current information before relying on it.
Customer support is an unavoidable part of any ... Continue Reading →
How Mobile Apps Change the Way Businesses Reach Customers
These last few years have seen a major transformation to the way people use and consume technology. Wearable tech, cloud computing, and mobile apps have gone from emerging industries to household names, making the average consumer more tech-savvy than ever before—and ... Continue Reading →
How 24/7 IT Help Desk Support Benefits Your Business and Clients
This article was published in 2014 and updated in October 2026.
Computers and online services are the backbone of almost every business today. If you are a tech company or managed service provider, your clients depend on your expertise — and when something breaks, ... Continue Reading →
Answering Service vs Live Chat: Which Is Best for Your Business?
Let’s face it: while you always want to be there to provide customer service to your clients, the truth of the matter is that you can’t be glued to your desk. Answering everyone’s questions and concerns could mean having a 24/7 job – without ... Continue Reading →
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